Effective Date: October 9, 2026
FeelAstro respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what we collect, how we use it, and the choices available to you.
1. Information We Collect
a) Account Information
- name
- email address
- phone number, if you verify one (for example, by a one-time code sent through WhatsApp)
- login credentials
- authentication provider details such as Google sign-in data
b) Birth and Astrology Data
- date of birth
- time of birth
- place of birth
- profile preferences or details voluntarily provided by you
- chart inputs and astrology-related selections
c) Payment and Subscription Data
- subscription status
- transaction identifiers
- order records
- token purchases and billing metadata
We do not store full payment card details unless explicitly stated.
d) Usage Data
- IP address
- browser type
- device information
- session activity
- pages visited and feature usage
- token usage and AI interaction logs
- in the mobile app: an app-instance identifier and your device's advertising ID
e) Communications
- verification emails
- account-related notices
- support emails and communications
2. How We Use Your Information
We use your information to:
- create and manage your account,
- calculate charts and generate reports,
- provide AI-assisted astrology responses,
- process subscriptions, payments, and token balances,
- verify identity and email ownership,
- improve the website, app, and user experience,
- prevent abuse, fraud, duplicate accounts, and unauthorized access,
- comply with legal obligations.
3. AI Features
If you use AI-based features, your prompts, chart context, and related usage data may be processed to generate responses, improve service quality, support continuity, prevent misuse, and maintain reliability and safety.
4. FeelAstro Community
FeelAstro Community is our question-and-answer forum, with Community Expert cards and expert chat. You must be 18 or older to join. If you join, the following also applies.
a) What we collect
- your community username, display name and bio,
- your questions, answers, comments and edits, and your votes, follows, reports and blocks,
- messages you send in expert chats,
- if you hold a Community Expert card, the details you enter on it, including any contact details you choose to show.
b) Your phone number
To join, you verify a WhatsApp number with a one-time code sent through WhatsApp (Meta). Your community profile stores only a one-way fingerprint (hash) of the number, which we use to allow one profile per number and to keep bans in force. Your number is never shown publicly.
c) What is public
Approved questions, answers and comments are public. So are your username, display name, bio, reputation and badges, and any Expert Card details you choose to show. Anyone can see them, including search engines. Chat messages are seen only by you and the other person in the chat. Our moderators see a chat message only when it has been held or flagged by our checks.
d) Automated and AI screening
Questions, answers, comments, profile text, Expert Cards and chat messages are checked automatically, by our own filters and by an AI service provider. The checks catch spam, scams, abuse and payment details. Text is sent to the provider only for this check. A moderator reviews every question and answer before it appears.
e) Moderation records
We keep a record of moderation decisions, automated check results and reports so that we can run the Community safely and handle appeals and complaints.
f) When you delete your account
- Your approved public posts stay but show as "Deleted user". Your username, display name and bio are removed.
- Your unpublished posts are withdrawn. Your follows, blocks, Expert Card and chats (for both people in each chat) are deleted.
- Moderation records are kept for 180 days, as the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 require. These are the moderation decisions, check results and reports about your community activity, the text of your unpublished posts, and any chat messages our checks held or flagged. We use them only to handle complaints, appeals and lawful requests from authorities. After 180 days they are permanently deleted.
- The phone fingerprint is kept for 90 days so that a new profile cannot be created on the same number during that time. If a ban applies to the number, we keep it until the ban ends.
5. Cookies and Similar Technologies
We may use cookies, session storage, and similar technologies to keep you logged in, remember preferences, measure usage, improve performance, and enhance security.
You may disable cookies through your browser, but some features may stop working properly.
Mobile app analytics and ad measurement
The FeelAstro Android app uses Google Analytics for Firebase and the Meta (Facebook) SDK to understand how the app is used and to measure which of our ads lead to app installs and sign-ups. These services may receive app events (for example, the app being opened for the first time or an account being created), device information, an app-instance identifier and your device's advertising ID. We do not send them your name, email address, phone number, birth details or chart data, and we do not use this data for personalised advertising (remarketing).
Google Analytics is not enabled in the app for users in the European Economic Area, the United Kingdom or Switzerland. You can reset or delete your advertising ID at any time in your device's settings (Settings → Google → Ads, or Settings → Privacy → Ads).
6. Payment Providers
Payments may be processed by third-party providers such as Razorpay, PayPal, app stores, or similar services. Those providers process your payment information according to their own privacy policies and terms.
7. Sharing of Information
We do not sell your personal data. We may share information only:
- with service providers necessary to operate the platform, including the app analytics and ad-measurement services described in section 5,
- with payment gateways and authentication providers,
- with the AI service provider that screens Community content, as described in section 4,
- when required by law or legal process,
- to protect the rights, safety, or security of FeelAstro and its users,
- in connection with a business transfer, restructuring, or merger.
8. Data Retention
We retain data as long as needed to provide the Service, maintain records, resolve disputes, enforce agreements, prevent fraud, and comply with law.
Some records, including billing records, welcome-credit abuse prevention data, transaction logs, and legal compliance records, may be retained even after account deletion where reasonably necessary.
Community moderation records are kept for 180 days after account deletion and then deleted, as described in section 4.
9. Account Deletion
You may request account deletion, subject to legal, fraud-prevention, accounting, operational, and billing retention requirements. Certain records may be retained where necessary for abuse prevention or compliance.
10. Security
We take reasonable technical and organizational measures to protect your information. However, no method of storage or transmission over the internet is completely secure, and absolute security cannot be guaranteed.
11. Children's Privacy
FeelAstro is not intended for children under 13. If we become aware that personal information from a child has been collected without proper authorization, we will take reasonable steps to remove it.
12. Your Rights
Depending on applicable law, you may have rights to access, correct, delete, or request a copy of your personal information. You may contact us for such requests.
13. International Use
If you access the Service from outside India, you understand that your information may be processed in countries where we or our service providers operate.
14. Changes to this Policy
We may update this Privacy Policy from time to time. Continued use of the Service after changes become effective means you accept the revised policy.
15. Contact
For privacy-related questions, contact:
Email: [email protected]
To raise a formal complaint, contact our Grievance Officer.